Back to: PIXIE Certified Installers Training Course

Hints and Tips

Need support?

Call the SAL National HQ and ask for the PIXIE Support help desk.

(02) 9723 3099

PIXIE Module Base Colours and Type

Blue – Dimmers (Master devices)
Orange – Switches / Switching devices (Master devices)
Purple – Smart Time Switch (Master devices)
Green – Multifunction ( either terminals or base ) (Secondary Devices)
Gray / Black – Dedicated 2 -way switching device (Secondary Devices)
Blue Terminal Block – Smart Timer Control (Secondary Devices)

Software Tips:

When seeking assistance its best to have always undertaken the following actions first to ensure maximum compatibility.

Update the PIXIE Apps to the latest version for your operating system
Update the Firmware in the PIXIE devices with the newest version of the PIXIE Apps.
Update your mobile devices Operating System to the latest version.

FAQs

All FAQ’s open a seperate link to the original FAQ on the PIXIE Partners website.

Nothing to see here this time…

Important Documents & Links

All documents will open a seperate window and are linked to the original source document on the PIXIE Partners website.

Join the PIXIE Technical Support Group on facebook:

https://www.facebook.com/groups/pixietech/

Transcript

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Video Lesson Transcript

SIMON:
Let’s talk about some PIXIE products. You can see here I’ve got a PIXIE dimmer, which is the blue one, and A PIXIE switch, which is the orange one. And you’ll notice as we do this training, that each of our products on the base has a different colour.

We define those different colour so that no matter who we’re supporting, we’re able to quickly identify that we’re talking about the right product and the same product. All of our dimmers are blue, all of our switching products are orange, and you’ll see as we go through that they’re different. So, that’s just a quick snapshot of something very simple to support. Talking about support, it’s important to understand that what we’re looking at here is generation 2 product. We started with something generation 1, which is much larger.

And you’ll see, as we go through the training, we’re now in generation three products. So, a few things on that. First of all, generation 1 to generation 2 are all compatible with each other. But more importantly, we’re able to continue to develop the product because SAL National who owns the PIXIE product, owns all of the products. So, we own the hardware, we own the software. We own the cloud service that we provide.

And this enables us to continue to develop the product, but also support the product. So, whether we’re supporting you, we’re supporting the homeowner, or you’re electrical wholesaler, the SAL PIXIE engineers who make, design and ultimately bring this product into Australia are the people that also support it. That’s important for you as the electrician, and important for the homeowner who’s going to have these product installed in their home for the next 5, 10, 15, 20 years.

Got Questions or Comments about this Lesson?

41 Comments

trent on August 13, 2021 at 10:14 am

Hi guys, Do we have ballpark eta’s or any new details for the G3 smart dimmers? Will they enable 6gang plate fit offs or still be limited to a total of 3 smart switches / dimmers on a plate?

Cheers!
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- SimonJ on August 13, 2021 at 12:36 pm
  
  hi there Trent, good news is G3 dimmers are due early September! And yes you will be able to deliver 6 gang dimming switchplates!
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  - trent on August 13, 2021 at 5:11 pm
    
    Awesome mate!, I might wait and keep an eye out. Im rolling them out at home throughout the house (extensive reno). Have a few G2’s in areas…
    
    So makes it heaps easier when able to fit all on one plate!
    
    Thanks heaps mate, and i look forward to getting my hands on some G3’s!
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trent on August 13, 2021 at 10:15 am

Hi guys,

Do we have updates / details for the new G3 dimmers? Will they enable fit off onto a 6 gang plate? or will it be limited to a 3gang still?

Thanks heaps!
Trent
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chris16 on January 24, 2024 at 11:03 am

Hi guys, i see you have the switching for 2 way but is there a way of 3 way switching?
Thanks Chris
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- SimonJ on January 24, 2024 at 4:00 pm
  
  Yes there are 2 way to do 3 way switching
  
  1) Use 1 PIXIE master device – dimmer, switch, relay – to operate the load (switchwire) and then you can use up to 7! SMF/BTAS for MIMIC control of the connected devices. Of course you nee to pair the SMF devices to the master devices you wish to control
  2) As above BUT using the S2W/BTAS you can only have 2 of these connected in parallel using your straps as Active and Swictwire – These MUST still be paired.
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j.eljays on August 15, 2024 at 9:02 pm

Hi question about 2 way switching what kind of pixie mech do you use on both sides
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- SimonJ on August 16, 2024 at 2:03 pm
  
  At the switch wire end use the PIXIE master device – PIXIE Dimmer or Switch. At the other end – IF you have a neutral then using the SMFBTAS. IF NO NEUTRAL but you have straps, then use the S2WBTAS.
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Blake Wallis on August 21, 2025 at 5:10 pm

Hello,
Are you able to progress me through the lesson again, the black button doesn’t play and then the red YouTube button doesn’t let me complete the course.

Regards
Blake
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- SImonJ on August 25, 2025 at 12:40 pm
  
  Can I ask what device (PC or MAC – iOS or Android) and browser you are using?
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  - Blake Wallis on August 25, 2025 at 5:37 pm
    
    Hi Simon,
    I’m using MAC – IOS and Safari browser.
    
    Thank you
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    - Darren Grivell on December 30, 2025 at 6:16 pm
      
      wont let me mark as complete windows chrome
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      - SimonJ on January 5, 2026 at 3:40 pm
        
        We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
ROBERT HOYLES on December 22, 2025 at 4:06 pm

Hi guys

I am unable to progress past the “Pixie Products Support and Generations Explained” tab – help to progress so I can finish the course please?
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- SimonJ on January 5, 2026 at 3:40 pm
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
  - Arthur Hantzis on January 11, 2026 at 1:05 pm
    
    Can I please get some help as well. I’m having the same issue.
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    - simonj on January 12, 2026 at 4:32 am
      
      We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
      Log in to Reply
Alistair Brydon on December 31, 2025 at 8:26 am

This course is broken
Can’t complete
Waste of time
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- SimonJ on January 5, 2026 at 3:40 pm
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Darren Grivell on January 1, 2026 at 12:15 pm

hi it wont let me continue or mark as complete the page also wont let me access the video progress start and stop of video
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- SimonJ on January 5, 2026 at 3:40 pm
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Alan Jonas on January 23, 2026 at 6:33 pm

Can i also please have some assistance in marking this as complete
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aaron.r.gibbs on January 28, 2026 at 8:38 pm

Hi guys,

Can I please have some assistance with the progression as its stuck for me also.

Thank you.
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Andrew Murray on February 4, 2026 at 1:57 pm

Hi there
It seems I am having the same issue as everyone else and can’t continue with my course.
Regards Andrrw
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- SimonJ on February 4, 2026 at 3:14 pm
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
  - Andrew Murray on February 4, 2026 at 4:15 pm
    
    Thanks mate
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Errol Sutherland-Wells on March 18, 2026 at 2:15 pm

Hi guys,

Can I please have some help with the progression as I’m stuck as well.
Thank you.
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- SimonJ on March 23, 2026 at 10:13 am
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Aidan.sadler2002 on March 31, 2026 at 6:37 pm

Im stuck on this section aswell can’t go onto lesson 4
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- SimonJ on April 2, 2026 at 10:13 am
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Brayden Hallam on April 22, 2026 at 3:19 pm

Hi, it won’t let me progress past this lesson
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- SimonJ on April 22, 2026 at 8:49 pm
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Lloyd Allanson on April 24, 2026 at 11:09 am

I am having the same problem. It won’t mark as complete so I can’t go to the next videos. Thank u
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- SimonJ on April 28, 2026 at 11:39 am
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
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Bayden Heywood on May 10, 2026 at 9:01 pm

Yes
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Bayden Heywood on May 10, 2026 at 9:02 pm

It won’t let me go through
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- SimonJ on May 11, 2026 at 6:43 am
  
  We have chosen to auto-complete all lesson for you so you do not have any further issues in future lessons. Apologies for the inconvenience.
  Log in to Reply
Tim Bus on June 1, 2026 at 9:04 am

Hi it won’t let me progress past this lesson
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- SimonJ on June 1, 2026 at 12:43 pm
  
  We have now made it possible for your to move through.
  
  Apologies for inconvenience
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Curtis Schaeffer on June 12, 2026 at 3:43 pm

Hi, I cannot get past this topic, cannot mark complete and move on
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- SimonJ on June 12, 2026 at 4:23 pm
  
  We have now made it possible for your to move through.
  
  Apologies for inconvenience
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